Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@insideskincarelab.com. Please include the word "RETURN" in the subject line. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hello@insideskincarelab.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), or custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@insideskincarelab.com.

We offer exchange on full size products only within 7 days of receipt. If you would like to exchange, please contact us at hello@insideskincarelab.com within 7 days of receipt to initiate the process.

All products must be returned unused, unopened, in their original condition and packaging with a receipt for proof of purchase.

Please package the returned items securely to prevent damage during shipping as any items damaged during transit cannot be exchanged. We will not be responsible for items lost or damaged in transit and recommend you return the items by Registered Post. 

When we have received your returned item in as new condition, you will receive a voucher which can be redeemed on our online store within 3 months. Shipping will be charged separately.

We do not offer exchanges on samples, gift sets and accessories.